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Go from juggling with Spreadsheets, Paper Forms and manually tracking your Technicians, Tickets, Contracts & Collections to a
Process Driven Customer & Revenue Growth focussed Business.
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Preferred by the Best in the Business.
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With QRistix
HANS CHRISTIAN ANDERSEN PLAY GATE IOS Drive Customer & Revenue Growth
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Faster Response Time
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Better Quality of Service
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Plug Revenue Leakage
Adopt Best Practices & Improve Business Outcomes
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Simplify & Streamline your Field Service Operations with.
Equipment Tracking | Customer Management | Contract Management | Consumables
Fulfillment | Preventive Maintenance | Service Management.
Connected Field Force
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Go Mobile - Go Paperless.
Assign jobs to field technicians on the fly, Track the
progress on tickets in realtime, Get customer signatures & satisfaction ratings on
the spot, Capture & tag pictures to tickets, Track location & time, Keep working
without the Internet
Customer Self Service App
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Ensure Customer Service Transparency and Improve Communication. The QRisTix customer App that is initiated by scanning the QRCode label affixed on the equipment gives your customers the ability to raise support requests, order supplies & consumables, and view the service history of the equipment.
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that help! 
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Scheduling & Dispatching
Schedule and dispatch board helps you quickly assign tickets to your technicians. You can also automate the assignment based on rules to ensure that the right technician, based on skills and location reaches the right job site. Track and optimise the allocation of jobs to your field team and utilize your technicians & resources better and increase productivity.
Customer Management
Quickly create, update and manage your customer's records. Access their Ticket/Job history, manage their Assets, Documents, Service Records, Contacts, Contracts, Quotes, Locations, Notes, PM Schedules and more! This helps you can gain insight into what is happening with your customers and streamline communication with them or your team.
Contract Management
Never forget another contract renewal. Get alerts & know when contracts / service agreements are due for renewal.Manage your preventative maintenance and service level agreements better. Manage a variety of service contracts and grow the revenue of your business on the back of an accurate service contract system and deliver better service while preventing revenue seepage.
Field Technician Mobile App
Manage your field workforce with ease, increase service revenue, and lower your costs by giving your technicians a mobile solution. There's no need for your field team to call the office to ask for customer & job / ticket information. The QRisTix mobile app empowers your field team to recieve jobs / tickets data directly on the mobile app and automatically update the status along with pictures, details of parts replaced, customer signature etc.
Dashboard & Reports
QRisTix's interactive dashboard shows statistical charts and key performance indicators to ensure you know what is happening in your business in realtime. Gain insights into the overall status of the business like number of customers onboard, equipments being handled, status of contracts & jobs, top revenue generators etc. Monitor new business sales and cashflows & keep track of team performance and the revenue.
Inspection & Task Checklists
With the easy to follow checklists, keep your technician’s workflow consistent with respect to inspections, compliance, site surveys and maintenance procedures. Tag checklists to specific equipment, jobs or customers. Capture required information with components such as text fields, image and signature capture, dropdown lists, tabs, yes / no toggles and much more and go completely paperless.
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Generate and print branded QR Codes for your equipments. Empower your customers to scan a QR code and register tickets and request consumables.
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Access complete service history of any equipment instantly - breakdown tickets, PMS done, technicians that worked, service rendered, spares replaced etc.
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QRisTix, gives you numbers on how well your business is doing.Check the revenue generated by Spares , Consumables & Charges right on the dashboard.
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Measure and monitor how your staff is doing so that they can be guided improve on the numbers. Calculate how much revenue an individual staff brought in or how many tickets they closed.
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Ensure everyone is on the same page with and real-time communication between your technicians, customers and office about scheduled tickets, on-the-way alerts, charges payable and more.
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Get alerts & notifications about to important business events that require action like pending tickets, escalations, approvals, overdue collections, expired contracts and customers that dropped out.
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YOUR GATE IO ACCOUNT
- Manage Equipments
- Manage Customers
- Manage Ticket Life-Cycle
- 3 Users
- 30 Equipments
- 50 Tickets/Month
- Manage Equipments & Customers
- QR Codes for Equipments
- Scan QR Code to register Ticket (Customer App)
- Contract Management
- Support for - Breakdown/Supplies/PM Tickets
- Support for Org Hierarchy
- 9 Users
- 150 Equipments
- 3000 Tickets/Month
- Everthing in "Professional" plus
- Quotes & Estimates
- Geo-Location of Equipments & Technicians
- Forms & Checklists
- 30 Users
- 500 Equipments
- Unlimited Tickets
- Manage Equipments
- Manage Customers
- Manage Ticket Life-Cycle
- 3 Users
- 30 Equipments
- 50 Tickets/Month
- Manage Equipments & Customers
- QR Codes for Equipments
- Scan QR Code to register Ticket (Customer App)
- Contract Management
- Support for - Breakdown/Supplies/PM Tickets
- Support for Org Hierarchy
- 9 Users
- 150 Equipments
- 3000 Tickets/Month
- Everthing in Professional
- Quotes & Estimates
- Geo-Location of Equipments & Technicians
- Forms & Checklists
- 30 Users
- 500 Equipments
- Unlimited Tickets
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QRisTix frees you from the burden of investing on & maintaining expensive hardware,
reduce overheads and dependence on dedicated IT resources.
QRisTix is built on the latest standards and technologies to ensure high
availability, fault tolerance, integrity of data and software and security.
QRisTix has inbuilt disaster recovery capabilities and takes regular data back-ups
to ensure that your data is always accessible, safe and secure.
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Our customers are happy to work with us too !
Since we started using QRisTix, we have significantly reduced turn around time, improved first-time fix rates, increased the equipment uptime, saved paper and thereby trees.
Ramesh Reddy, Hyderabad
Our customer's are happy that they can just scan the QRCode label and have their support tickets & supplies requests registered.This is reduced the load and dependency on our helpdesk.
Dasharathy, Bangalore
We have improved service revenue by tracking contracts better and increasing renewal rates. SLA's are enforced automatically now, our customers are happy , we are happier.
Rasheed, KSA
Digitization of our service operations with QRisTix has helped us reduce equipment downtime, plug revenue leaks , track our technicians better and keep our customers happy.
Srinivas, Bangalore
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